How can I contact Pretty Baby?
You can email us at info@prettybaby.com where our customer service team will be happy to assist you with whatever you need!
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
All our products are shipped from our in-house manufacturing facility at Xiandai Lanka Sanitary Articles Pvt Ltd (XLSA), ensuring top-notch quality control.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of ordering. All requests after this time will be denied. However, your order can be returned for a full refund once received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time for processing during holidays and sale seasons. We process orders Monday through Friday. Orders are processed within 1-3 business days from the order date and shipped the next day after processing. Note that we do not ship on weekends.
How long will it take to receive my order?
Orders typically take 1-3 days to arrive due to high demand.
What if I don't receive my order?
If you do not receive your order within 30 days of shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free, which means you may need to pay duties and taxes upon receiving your order. These charges are determined by your local customs office and are your responsibility. We are not liable for delays caused by customs. For more details on customs charges, please contact your local customs office.
How do I return an item?
Please contact us at info@prettybaby.com for return instructions.
What if the item(s) I received are defective/incorrect/damaged?
If you receive merchandise that is incorrect, missing, or defective, please contact us with your order number, photographs of the item(s), and all relevant references upon receiving your package. We will resolve your issue as quickly as possible.
When will I receive my refund?
All refunds will be credited to your original payment method. Refunds for credit or debit cards will be processed within 7-10 business days from receipt of the returned item or cancellation request. If you haven't received your refund, contact your bank or credit card company as processing times may vary.